Guarantee

Return Policy for US Customers:

Beyond Skin Science Corporation guarantees a full refund on returned products, unconditionally. Simply return the products within 30 days to our Distribution Center and send us an email to: 

customercare@beyondskinscience.com 

Please, include your order number, full name and delivery address, in your request for credit

Your credit will be processed the same day we receive your returned products and a notification will be sent to you for your records. You will not be credited for the costs of shipping. Only one credit for the same customer, same delivery address or credit card number will be accepted. Repeat attempts to receive credits from the same origination address or credit card number will result in blocking of the subscriber or account.

 Lost Shipments: 

Any shipment that can be confirmed as LOST by the postal carrier inside the US will be re-shipped to you a second time. We ask that you make a reasonable attempt to claim your package with your Post Master before we ship you a second order. We will not be able to process more than one incident for the same customer or delivery address.

 International Customers:

 Your purchase is 100% satisfaction guaranteed. Simply return your item to our Distribution Center, post-marked within 30 days after your received it. Please send us an email with Credit Request on the subject line to:

 customercare@beyondskinscience.com 

Your credit will be processed the same day we receive your return products and a notification will be sent to you for your records. You will not be credited for the costs of shipping. We will not be able to process more than one incident for the same customer or delivery address.

 Lost or Abandoned Shipments:

 We cannot guarantee a final delivery schedule, since every country will have different local delivery methods. For International orders, we use the USPS SCAN form to track all shipments outside the US.

 If your International purchase is not received within your normal period, we will make a reasonable attempt to locate your package; if your package cannot be located, Beyond Skin Science Corporation will request you to pay a $50.00 (USD) shipping charge, and ship you a new order at our own expense, which will be in place of a refund. Your replacement package will be declared as a GIFT on your Customs Declaration Form, since you were not required to pay for the products. No cash or credit card refunds will be given for International orders that are reported as lost or abandoned. We will not process more than one incident for the same customer, delivery address or credit card number.

 International Duty Fees:

 Please be aware of your country's policies on local taxes, duties or other charges that could apply to items received from the US. We will not refund your purchase if we are notified that you refused delivery due to reasons associated to local policies on taxes or international duty fees.

 All returns should be sent to the following address:

 Beyond Skin Science Inc.
836 Tangerine Street
Corona, CA 92879 USA